Activate SIM

Use your phone camera to scan the QR code on your SIM card or click here to enter your ICCID and make sure your SIM card has been activated. The ICCID is printed on the SIM card holder QR label and on the SIM itself. If it is not activated, buy a data plan subscription and associate it with the SIM.

Install SIM

Safety Notice: Power Off Before Inserting or Removing SIM or SD Card. To avoid damage to the unit or the card, always ensure the device is completely powered off before inserting or removing the SIM card or SD card. Performing these actions while the device is powered on can result in data corruption, hardware damage, or malfunction.

1. Power off the Viking!

2. Remove the Battery A door 

3. Remove Battery A 

4. Remove the SIM card rubber cover 

5. Slide the metal lid from ‘LOCK’ position to ‘OPEN’ position 

6. Gently flip the SIM holder lid open. The lid is delicate and can break if you attempt to open it while it is still locked.  

7. Use a nano-sized SIM card and insert the SIM 

8. Close the metal lid and slide back to ‘LOCK’ position (makes clicking sound)

9. Reinstall the SIM card rubber cover 

10. Re-insert the battery and insert the battery door 

11. Power on the Viking

Configure APN

Choose one of the following methods to configure the Viking with the APN server name:

• Carlson Layout
• Carlson SurvCE/PC
• Or use the Web UI

Configure APN in Web UI

In the Web UI, the SIM card APN can be configured under Networking > Modem.

For your APN, enter flolive.net

Username, password and pin: leave blank

Finally, set modem to Enabled

The post Carlson Viking SIM card setup first appeared on RTK Mobile.

This instruction is specifically for the Carlson RT4+ and RT5+ (not the RT4 or RT5)

Activate SIM

Go to our activation page and enter your ICCID or scan the QR code of your SIM Card to make sure your SIM card has been activated. The ICCID is printed on the SIM card holder QR label and on the SIM itself. If it is not activated, buy a data plan to activate the SIM.

Install SIM

1. Turn off the RT4+ or RTK5+ by selecting “Shut down” from the power icon on the welcome screen or in the Windows menu.
2. Remove the battery door by sliding the battery lock switch to the unlocked position and pulling on the edge that pops up.
3. Remove the battery by pulling up on the black tab.
4. If you are replacing a SIM card with a new one, it is best to take out the old SIM and start the RT4+ without a SIM card inside before turning it off and putting the new one in.
5. Insert the SIM with the cut corner oriented in the same direction as the Nano SIM drawing in the battery bay you should hear or feel it click.
6. Replace the battery and battery door.

Configure APN

In some cases the internet will start working without setting up the APN. This may happen when you connect with a T-Mobile tower, but it is temporary. You will still need to set up the APN on the data collector with the following instructions.

In the lower right area of the task bar, tap the internet icon (three types of internet icons are circled in red below) and make sure that Cellular is enabled. Then click on gear icon to go to settings and choose Network and internet. Choose Cellular on the right and then make sure that Roaming is enabled, Use cellular whenever Wi-Fi is poor is on. Then click on Mobile operator settings.

In Advanced options, click on “Add an APN“.

Type in RTK Mobile for the Profile name.

Type in flolive.net for the APN name. (double check the spelling)

Set APN type to “Internet and attach”.

“Apply this profile” should be checked.

Everything else should be blank or marked as None or Default as shown below.

Click Save. Click on the back arrow at upper left to exit.

You should see the Cellular icon in the task bar. Tap the icon to see the Cellular status. It may take a few seconds to get connected.

Make sure the Cellular button is on and wait two minutes to allow time for the first connection until you see “Connected, roaming“. Roaming is normal and you will not be charged extra for roaming. If Cellular status is still “No Service” tap the Cellular button to turn it off and again to turn it back on. Also try restarting the tablet. If still not working, double check if you have a plan assigned to the SIM card. If it says, “insert SIM” try ejecting the SIM card and re-inserting.

You can also download drivers Here.

Now you can configure Carlson SurvPC or Carlson Layout to send RTK corrections to your GNSS receiver.

Configure SurvPC for SIM in Tablet
Configure Carlson Layout for SIM in Tablet

The post Carlson RT4+ | RT5+ Tablet SIM Setup first appeared on RTK Mobile.

1. With the unit powered on, press and hold the power button until the Power Off option
   appears on the screen.
2. Tap Power Off. Allow the device to power off.
3. Unlock and remove the battery door to access the SIM by sliding the 4 locking spots to the symbol
   unlock slots.
4. Remove battery by sliding the battery lock to the left.
5. Orient the SIM card so the contacts are facing away from you.
6. Gently push the SIM card into the slot. The right SIM slot is the primary SIM.
7. To remove the SIM card, gently press in the card and release. It is spring loaded. CAUTION: Do not force the card into the slot as it may damage the device. If the card does not install properly, check the orientation and try again.
8. Carefully replace the battery and slide the lock to the right to secure the battery.
9. Carefully replace the battery door and lock the battery door latches. WARNING: The battery door must be properly seated and secured before exposing the unit to water. Failure to perform this step could lead to water damage of the unit.

Configure Mobile Network

Swipe up from the bottom of the screen and then click on the settings button.

Select Network & Internet then click on Mobile network. Make sure roaming is turned on.

Press Advanced, scroll down the screen and select Access Point Names

Press + to add an APN. Set Name to RTK mobile, type flolive.net for the APN, and set the Authentication type to: None. All other settings are left at their default.

Click on the three dots in the upper right and Save – if you don’t do this you will have to start all over. Then select the APN with the radio button.

Now you can turn off WiFi (if you are connected) and go to a browser to make sure you have internet.

The post Juniper CT8 Tablet Setup first appeared on RTK Mobile.

Downloading and Installing

Download Skylight on your RT3/RT4 by using WIFI or you can also save it to a thumb drive and copy it to your tablet. Do not download Skylight from the Microsoft app store. The Skylight version 4814 is specific for this modem and you may have problems seeing profiles with other versions.

Install Skylight with default options on the tablet.

Using Skylight to connect to flolive.net

Find the Skylight icon on the Desktop and double click it.

If you are having connection problems it might look similar to this:

Cleaning Up

Click on the wrench icon to get to the profiles.

Now click on profiles and then click on the Default profile. You may need to maximize the window and slide the dividing bar to the right to see the entire name of the profiles. Change the APN to flolive.net (make sure it is spelled correctly and no spaces before or after). Just as you see in the picture below, delete any username and password, PDP type should be IPv4 or Default, and Authentication is set to None. Once that is done, click on Apply.

Delete all other profiles. If you can’t edit or delete profiles, that usually means that you are already connected. Click on OK to confirm changes and exit User Options and go back to the main Skylight App. Windows will repopulate the one with “ProvisionedContextInternetProfile” as part of the name. This is normal as long as the APN is set up just like the Default profile we edited.

Connecting to the Internet

It might take a minute or two, but it should show this screen. If it doesn’t give the option to connect, try using the drop down below the connect button. Some tablets will require turning cellular off and on again or a reboot and then checking the profiles again. There should only be profiles with APN flolive.net with the other settings as above. After it connects, the connect button will change to a Disconnect button. A quick fix can also be to turn off Cellular and turn it back on.

You can now close Skylight and check the system tray internet button to check on the status.

If this doesn’t work, you may need to follow additional troubleshooting.

The post Connecting Internet with Skylight (only RT3/RT4) first appeared on RTK Mobile.

When you have the “Connected, roaming” message as shown above, you know the SIM card is configured correctly and is connected to the internet. Follow these steps in the order shown if you followed the instructions here and are still having trouble.

1. Verify SIM is Activated

Login to your RTK Mobile account to see your Data plans and the ICCID number associated with each plan. The ICCID number is printed both on the credit card sized SIM carrier that your SIM was punched out of and on the SIM you put in the RT5. If you don’t know how to log into your account, you can verify the SIM status on the Activation page just by typing in the ICCID number. If it does not have a status of “Active” or “activated” you will need to associate a data plan with the SIM card.

2. Verify SIM is detected by RT5

Even though the SIM card is in the RT5, it could be seated incorrectly and not making contact.

If you are replacing a SIM card with a new one, it is best to start the RT5 without a SIM card inside before turning it off and putting the new one in.

3. Use RTKMobileAPN.bat to set APN

Power the RT5 off with the SIM out, turn it on and power it back off to put in the SIM. Download this zip file containing the batch files to set the APN. Unzip them and run RTKMobile.bat. Go to Windows start and search for “Run” and then browse to where you unzipped the files and choose RTKMobile.bat. You will get a Windows warning screen. Click More Info and the the “Run Anyway” button. You will get a security warning in a terminal where you press R. After exiting the terminal, you will need turn on Roaming. Wait two minutes after running the program to see if it gets connected. If not, power off the RT5 and back on again.

Connecting to the internet using an RTK Mobile SIM card

In the lower right area of the task bar, tap the internet icon (three types of internet icons are circled in red below) and make sure that Cellular is enabled.

Click on “Network and Internet” settings in that same area.

In the Network and Internet settings dialog choose Cellular on the left side.

In the Cellular dialog, make sure that Roam is marked.run

Note: Ignore RT5 Control Center

Do not be concerned if the 4G control is shown as off. It does not affect the Cellular modem.

The post RT5 | RTk5 Troubleshooting Checklist first appeared on RTK Mobile.

When you have the “Connected, roaming” message as shown above, you know the SIM card is configured correctly and is connected to the internet. Follow these steps in the order shown if you followed the instructions here and are still having trouble. Consider calling us at 435-250-4112 for technical support.

1. Verify SIM is Activated

Login to your RTK Mobile account to see your Data plans and the ICCID number associated with each plan. The ICCID number is printed both on the credit card sized SIM carrier that your SIM was punched out of and on the SIM you put in the RT4. If you don’t know how to log into your account, you can verify the SIM status on the Activation page just by typing in the ICCID number. If it does not have a status of “Active” or “activated” you will need to associate a data plan with the SIM card.

2. Verify SIM is detected by RT4

If you haven’t already, make sure that your tablet has Cell support. Follow these instructions to make sure.

Even though the SIM card is in the RT4, it could be seated incorrectly and not making contact. Make sure you are using the Micro punchout size that is one bigger than the smallest. If you punched out the smallest size, you can carefully put it back in the Micro size plastic spacer.

If you are replacing a SIM card with a new one, it is best to start the RT4 without a SIM card inside before turning it off and putting the new one in.

3. Verify RT4 has updated drivers

Open Device Manager and show hidden devices under View.

Expand Network Adapters, and uninstall Sierra Wireless related device drivers by right clicking and choosing uninstall or selecting and click on Action > Uninstall device.

After uninstalling the drivers and devices, click on Action and click on Scan for hardware changes. This will reinstall the modem

Connecting to the internet using an RTK Mobile SIM card

In the lower right area of the task bar, tap the internet icon (three types of internet icons are circled in red below) and make sure that Cellular is enabled.

Click on “Network and Internet” settings in that same area.

In the Network and Internet settings dialog choose Cellular on the left side.

In the Cellular dialog, make sure that Roam is marked.

Further Troubleshooting

Now you can use the Sierra Wireless Skylight app to fix the APN settings with the following instructions.

Connect to the Internet with Skylight

The post RT4 Troubleshooting Checklist first appeared on RTK Mobile.

Then the SIM card may not be in the BRx7 or is not detected. You can double-check this by getting the status of the BRx7. On your phone or computer, turn off cell data and disconnect from your current WIFI and connect to the BRx7 WebUI. It should have a broadcast ID of something similar to this:

Connect to that and then go to a browser and type in 192.168.10.1 to go to the BRx7 WebUI.

It will ask for a user name and password. Default are:

Username: admin

Password: brx7

This should take you to the WebUI for the BRx7 and if your SIM card isn’t installed correctly, it should look like this:

Your SIM card is not detected. Please watch this video and redo the SIM installation.

The post SIM Card Troubleshooting with BRx7 UI first appeared on RTK Mobile.

When the Green modem icon is blinking, you know the SIM card is configured correctly and is connected to an RTK source. Follow these verification steps in the order shown if you are having trouble.

Verify SIM is Activated

Login to your RTK Mobile account to see your Data plans and the ICCID number associated with each plan. The ICCID number is printed both on the credit card sized SIM carrier that your SIM was punched out of and on the SIM you put in the BRx7. If you don’t know how to log into your account, you can verify the SIM status on the Activation page just by typing in the ICCID number. If it does not have a status of “Active” or “activated” you will need to associate a data plan with the SIM card.

Verify SIM is detected by BRx7

Even though the SIM card is in the BRx7, it could be seated incorrectly and not making contact. The most direct way to prove that it is seated correctly is to connect to the BRx7 by WiFi to load the Web UI in a web browser and see if the “SIM card not detected” message is shown. Detailed instructions for doing this are here and in the Carlson Web UI section of the BRx7 Users Manual.

Verify BRx7 has updated firmware

Older versions of the BRx7 firmware do not work with SIM cards. You can use the Web UI or SurvCE/PC to see the firmware version. The Web UI firmware should be at least 0.66.22041. If not, you will need to update the firmware. Please carefully follow the directions in the PDF. 

To see the firmware in SurvCE/PC, go to Equip | GNSS Rover and select your GNSS receiver. In the Comms tab establish communication with the GNSS receiver. Click on Current tab and tap the “i” icon to see the firmware versions.

Verify Reset Factory Defaults is run after updating firmware

The firmware update instructions instruct you to use the SurvCE/PC button “Reset Factory Defaults” in GPS Utilities. If this step is skipped, the BRx7 will be unable to use the SIM card.

Verify APN is set after Reset Factory Defaults

Running “Reset Factory Defaults” erases the APN from the BRx7 so it must be entered again. Follow the directions here to use SurvCE/PC to set the APN to flolive.net.

Verify connection to RTK data is correct

Sometimes the RTK network information is entered incorrectly. For example, NTRIP passwords are wrong or the NTRIP account is not activated. We can prove that the SIM is working by connecting to a simple Direct TCP/IP RTK souce as shown in the “Test Connection to the Internet” section at the bottom of this page. If you want to test an NTRIP connection instead, you can use these settings:

SurvPC Error Messages

“Network Status:  Module Off” – Use the SurvCE/PC button “Reset Factory Defaults” in GPS Utilities and then follow the directions here to use SurvCE/PC to set the APN.

“Network Status: Module Initializing” for a long time before failing – follow the directions here to use SurvCE/PC to set the APN.

“Module initiation fail” – SIM card not installed or seated improperly.

Map to compare coverages

The post BRx7 Troubleshooting Checklist first appeared on RTK Mobile.

Select “User” as the APN Provider and flolive.net as the APN Server. Leave other fields blank.

The post Configure Layout for SIM in GNSS Receiver first appeared on RTK Mobile.

RT5 instructions apply to both the RT5 and RTk5.

Activate SIM

Use your phone camera to scan the QR code on your SIM card holder or Click Here to type the ICCID in and make sure your SIM card has been activated. The ICCID is printed on the SIM card holder QR label and on the SIM itself. If it is not activated, buy a data plan subscription and associate it with the SIM.

Check for CELL Support

In the lower right area of the task bar, tap the internet icon (three types of internet icons are circled in red below) and make sure that Cellular is enabled. If the Cellular icon is not there, then your tablet may not support Cellular or the drivers may need to be installed. Here’s how to check if your tablet supports Cellular.

Install SIM

1. Turn off the RT5 by selecting “Shut down” from the power icon on the welcome screen or in the Windows menu.
2. Remove the battery door by disengaging the safety and sliding the battery lock switch to the unlocked position and hold.
3. Remove the battery by pulling up on the battery next to the recessed plastic.
4. Unscrew battery cover with small Phillips screwdriver (4 screws).
5. Insert the nano SIM (smallest cutout) in the sim slot closest to the center of the RT5 until it clicks in.
6. Replace the metal cover with screws(4) that protect the SIM, replace the battery, engage safety switch.

Configure APN

In some cases the internet will start working without setting up the APN. This may happen when you connect with a T-Mobile tower, but it is temporary. You will still need to set up the APN on the data collector with the following instructions.

In the lower right area of the task bar, tap the internet icon (three types of internet icons are circled in red below) and make sure that Cellular is enabled.

Click on “Network and Internet” settings in that same area.

In the Network and Internet settings dialog choose Cellular on the left side.

In the Cellular dialog, make sure that Roam is marked and go to Advanced options.

In Advanced options, click on “Add an APN“.

Type in RTKMobile for the Profile name.

Type in flolive.net for the APN name.

Set APN type to “Internet and attach” or “Internet” if “Internet and attach” is not available.

“Apply this profile” should be on.

Everything else should be blank or marked as None or Default as shown below.

Click Save. Click on the back arrow at upper left to exit.

You should see the Cellular icon in the task bar. Tap the icon to see the Cellular status. It may take a few seconds to get connected.

Make sure the Cellular button is on as shown above and wait two minutes to allow time for the first connection until you see “Connected, roaming“. Roaming is normal and you will not be charged extra for roaming. If Cellular status is still “No Service” tap the Cellular button to turn it off and again to turn it back on. Also try restarting the tablet. If still not working, follow the RT5 | RTk5 Troubleshooting Checklist.

Now you can configure Carlson SurvPC or Carlson Layout to send RTK corrections to your GNSS receiver.

Configure SurvPC for SIM in Tablet
Configure Carlson Layout for SIM in Tablet

The post Carlson RT5 | RTk5 Tablet SIM Setup first appeared on RTK Mobile.